Return and Refund Policy

We offer 15 day no questions asked return policy for any products purchased through our website. If you need to return the product for any reason, we’ll provide you with full refund or exchange after deducting Rs. 1000 towards delivery and processing.

 

Conditions for 15-day Money Back

• This policy is not applicable on products that have been engraved, personalized or customized.
• The product must be returned in original packaging with no scratches, damage, wear, and alteration.
• When a product is returned under our 15 Day Money Back policy, a quality check is done post which the refund is credited to the original payment source or your bank account.

 

Process to return the product

• Write us at eliorjewel@gmail.com within 15 days of delivery to schedule pick-up.
• The product must be returned with the original product certificate and original copy of invoice along with original packaging. Hand over the packed jewelry to the logistics executive. Please collect an acknowledgement for the item being picked up (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup).
• After we receive the product, quality check is conducted to asses any signs of damage or wear and tear. Once quality check is cleared your refund will be processed to your bank account within 14 business days after retaining delivery charged.
• In case of loss of the original product certificate would result in a deduction of Rs. 1500.